Gomi Terms and Conditions of Use

Technical version effective November 3, 2026.

1. Acceptance of Terms

By creating an account, accessing, or using Gomi, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use the platform.

2. Service Description and Human Oversight

Gomi provides software and supervised digital specialists (Gomis) to help business owners organize, plan, and execute operational and commercial workflows. The platform operates under human-in-the-loop governance: actions with external or consequential impact (such as sending messages, publishing content, or allocating funds) require explicit user approval through the system's authority gates.

3. Owner Responsibilities

You are the director and sole legal owner of your business. Drafts, analyses, and recommendations produced by Gomis are productivity tools and do not constitute certified legal, accounting, tax, or financial advice. You remain solely responsible for reviewing all outputs before acting on them and ensuring full compliance with applicable laws and regulations.

Invoices (CFDI). When you invoice from Gomi, you are the issuer: each invoice is issued in your name, with your RFC and your digital seal certificate, and you are responsible for its data and tax effects. Gomi computes VAT and withholdings with the tax rules in force and shows you the result before stamping; reviewing and approving it is your decision. To stamp, Gomi transmits your CSD (the .cer and .key files and their password) to Facturapi, a service that stamps through a certification provider authorized by Mexico's SAT, without storing it; you sign the authorization letter with your e.firma directly with Facturapi. Canceling an invoice is a procedure before the SAT that may require your customer's acceptance. Each plan's invoices and extra invoice packs are counted per month; a canceled invoice is not returned to your allowance.

4. Acceptable Use and Restrictions

You agree to use Gomi lawfully and ethically. You shall not:

• Engage in unlawful, fraudulent, defamatory, or deceptive business practices.
• Generate spam or unauthorized unsolicited commercial messages.
• Attempt to breach security measures, reverse engineer, or compromise tenant isolation boundaries.
• Process unauthorized government or public-sector credentials within the service.

5. Intellectual Property and Data Ownership

All platform software, designs, trademarks, and the 2.5D Gomi character assets are the exclusive property of Cyberindustree. Conversely, you retain complete and exclusive ownership of all business data, client records, uploaded files, and generated artifacts in your workspace.

6. Subscriptions, Payments, and Cancellation

Gomi has a Free plan and monthly paid plans. Prices are in Mexican pesos with VAT included; you see them on the pricing page and in Settings, and Stripe shows the total before you pay. Payments are by card and processed by Stripe; Gomi does not store your card details.

• Renewal: your subscription renews every month on the same date until you cancel it.
• Cancellation: you may cancel at any time from Settings, without penalty. Renewals stop and you keep your plan until the end of the cycle you already paid; then your office moves to the Free plan with all its data.
• Plan changes: when you upgrade, Stripe shows the adjustment before you confirm and the new plan applies right away. When you downgrade, the change applies at the start of the next cycle.
• Failed payments: if a charge fails, your office keeps working for 7 days while you update your card. If it is not resolved, new requests pause until the payment goes through.
• Extra packs: packs are a one-time payment and are valid only for the cycle in which you buy them.

7. Refunds

• 7-day guarantee on your first payment: if you ask for a refund within 7 calendar days of your subscription's first payment, we refund the full amount and your office returns to the Free plan.
• Charges made in error: if we charged you something that did not apply, such as a duplicate charge, an amount different from the one shown, or a renewal after you cancelled, we refund the full amount.
• No proration: outside those cases, cancelling mid-cycle does not refund the remaining days; you keep your plan until the cycle ends.
• How to ask: write to our support email, published when sales open, from your account email. Refunds go back to the same payment method through Stripe; how long they take to show depends on your bank.

8. Limitation of Liability

Gomi is provided on an "as is" and "as available" basis. We do not warrant uninterrupted operation or error-free outputs from upstream AI model providers. The service provider shall not be liable for indirect commercial damages, loss of profits, or business outcomes resulting from user decisions.

9. Service provider and contact

The provider's details are published when sales open. You may also contact Mexico's Federal Consumer Protection Agency (Profeco).